FAQs
FAQs - Frequently Asked Questions - Easy Medical Store
1. What types of medical supplies do you offer?
At Easy Medical Store, we offer a wide range of medical supplies, including hospital beds, mobility scooters, sleep apnea machines, and other home healthcare products.
2. Can I rent medical equipment from Easy Medical Store?
Yes! We offer both purchase and rental options for many of our products, including hospital beds and mobility scooters.
3. How do I place an order online?
You can browse our products on our website, add items to your cart, and complete your purchase through our secure checkout process.
4. Do you accept Medicare or insurance?
Unfortunately we do not bill Medicare or insurance directly. However, we offer competitive prices for customers who wish to purchase or rent equipment independently.
5. What should I do if Medicare doesn’t cover my equipment needs?
In the event your equipment is not covered by Medicare or you are experiencing delays, we offer fast and convenient purchasing or rental options directly from our store.
6. How can I pick up my order locally?
After placing your order online, you can choose the option for local warehouse pickup. Our warehouse is located in Gilbert, Arizona.
7. What is the process for renting medical equipment?
Simply select the product you wish to rent, choose the rental option on the product page, and complete your purchase. You can pick up the equipment from our warehouse or arrange for delivery.
8. Do you offer delivery for medical equipment?
Yes! We offer delivery services for many of our products. Delivery fees may apply depending on your location and the item being delivered.
9. How do I know which medical equipment is right for me?
Our customer service team is here to help! Contact us at any time, and we’ll assist you in selecting the best equipment for your specific needs!
10. Can I return a purchased or rented item?
Please refer to our return policy for details. In general, returns are accepted within a certain period, provided the item is in new, unused condition.
11. What are your operating hours for the local warehouse?
Our local warehouse in Gilbert, Arizona, is open Monday through Friday, from 9 AM to 5 PM. Please note this may change for holidays or special closures.
12. How do I maintain or service the equipment I’ve rented or purchased?
We are happy to provide maintenance guidelines for all our products. For rentals, you can contact us if any service is required during the rental period.
13. Do you offer financing options for large purchases?
Yes, we are able to provide financing options for certain products. Please contact us for more details on payment plans and eligibility.
14. Are your products covered by a warranty?
Many of our products come with manufacturer warranties. Warranty information can be found on the product pages or by contacting us directly.
15. How do I get help with setting up equipment at home?
Our customer service team is happy to provide basic setup guidance. For more complex equipment, we may offer delivery and setup services for an additional fee.
16. Can healthcare professionals refer patients to Easy Medical Store?
Absolutely! We welcome referrals from healthcare providers. We also offer an affiliate program where professionals can receive incentives for referring patients to us!
17. How does the affiliate program work for medical professionals?
Our affiliate program provides healthcare professionals, such as nurses and doctors, with a unique coupon code to refer patients. They receive a commission on any purchases made with that code.
18. Do you offer bulk or wholesale purchasing?
Yes, we do offer bulk purchasing options for healthcare facilities and organizations. Contact us for more details about bulk pricing and availability.
19. How do I contact customer service?
You can reach our customer service team via phone, email, or through the contact form on our website. We're here to assist with any questions or concerns.
20. What payment methods do you accept?
We accept a variety of payment methods, including credit cards, debit cards, and online payment platforms. Financing options are also available for larger purchases. Please contact us if you need further assistance with payment methods.